Is Wipro Gurgaon a BPO

BPO - magic formula for Indian success

Alongside China, India is the main target for production relocations from industrialized countries to Asia.

Renuka Sharma works as a software developer in a small company in Gurgaon, about 20 kilometers southwest of Delhi. The 28-year-old graduate of the Indian Institute of Technology (IIT) knows that she is one of the privileged. With her salary of over 30,000 rupees a month, around 600 euros, she has a princely income by Indian standards. "Where would we be without orders from abroad?" Asks the IT expert. "They are a blessing, they create our livelihood." The magic word in India is "Business Process Outsourcing" (BPO). The outsourcing of complete business processes is particularly widespread in the software area of ​​information technology. The most prominent contractors in India include Infosys and Wipro Technologies - companies with more than $ 1 billion in annual sales. They employ thousands of engineers in the IT centers of Bangalore, Hyderabad, Pune, Chennai and Gurgaon, who work on software solutions, primarily for foreign customers, and take care of banking, bookkeeping and airline ticket reservations. Infosys alone is planning to expand its workforce from currently around 25,000 employees worldwide by up to 10,000 specialists this financial year. The Assocham Chamber of Commerce and Industry explains why India is so popular in the West with its well-developed communications infrastructure, stable business environment and reservoir of highly qualified, young professionals. Companies from North America and Western Europe can cut costs in certain business areas by half thanks to the low wage level. Forrester Research analysts estimate that 3.3 million jobs will be relocated overseas from the US service sector alone in the next 15 years. “Work is migrating to where it can best be done,” said Phaneesh Murthy, general manager of iGate Global Solutions, a Bangalore-based global provider of business services. Western firms would have to open centers in India and elsewhere to compete on price. Infosys director Nandan Nilekani believes it would be "much more destructive for US multinationals if they cut their home costs" rather than using overseas services. And according to Ganesh Natarajan from the Association of Software and Service Companies of India, companies become "more productive, profitable and prosperous when they do their jobs in India." India’s government, which has now been voted out of office, also gave its unreserved support to BPO. When US Secretary of State Colin Powell raised the Bush administration's concerns about outsourcing to India in Delhi this spring, the hosts listened politely. However, they referred to the globalization promoted by Washington, which sometimes brings advantages and sometimes disadvantages for one or the other. The developing countries are mostly disadvantaged. Even India's left does not show solidarity with class brothers in the West on this issue. The communists, who have read their Marx, remind us that capital knows no fatherland and no national interests, but always goes where it finds the best conditions for exploitation. For poor countries like I ...

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