Can a blacklisted iPhone connect to iTunes

Your music tracks are grayed out

If you have a subscription to Apple Music or iTunes Match, you can sync the library on any of your devices to access your library from your devices. If you see songs that are grayed out and can't be played after you turn on Sync Library, try the following steps.

Your music is completely or mostly grayed out

The Sync Library option may be turned off on one of your devices or may not be able to connect to the Internet. Check the following:

When a track is grayed out but you can still play it

Open the Apple Music app on your Mac or iTunes on your PC. Under Library, click Title, and make sure there is a check mark next to the title.

If you don't see checkboxes next to your titles:

  1. Open the Apple Music app or iTunes.
  2. On your Mac, choose Music> Preferences from the menu bar. On your PC, choose iTunes> Preferences.
  3. Click the General tab.
  4. Activate "Title List - Checkboxes".
  5. Click on "OK".
  6. Under "Library," click "Title" and make sure that there is a check mark next to each title. If it doesn't, check the box next to a title to reveal a check mark.

It takes a long time to upload your music library

If most of your music was imported from sources other than Apple Music, or if you have a large music library, your music library may take longer to upload.

Make sure your computer is authorized to upload music that you previously purchased from the iTunes Store. Then do the following:

  1. Connect your Mac or PC to the internet.
  2. Open the Apple Music app or iTunes.
  3. On your Mac, make sure "Sync Library" is turned on. On your PC, make sure iCloud Music Library is turned on.
  4. Keep the Apple Music app or iTunes open until your music library is uploaded.

If a song is still grayed out after you uploaded your music library, import a new copy of the song into your music library. Then in the Apple Music app or iTunes, go to the menu bar and choose File> Library> Update Cloud Library.

A song cannot be uploaded using Apple Music or iTunes Match

If you have the symbol next to a music track see, this song may not be allowed to upload. Here you can find out why.

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