What is the Subscriber Management System

Subscription management, subscriber management

Subscription (abbreviation: Abo)

Subscriptions are available in different areas: web streaming services, magazine publishers, theaters, local public transport or even for groceries. As different as the offers for the services are, they all have in common that recurring deliveries (including shipping services) and invoices are associated with them.

Please also note the Current market overview of software solutions and explanations on the subject of subscription management


Typical subscription management software features:

  • Customer management or address management with contact persons, addresses, contact details
  • alternative delivery address
  • time-related delivery addresses
  • Intermittent delivery stops with corresponding reasons
  • Vacation diversions
  • Differentiated price management
  • Campaign and target group-specific special prices
  • Flexible term management of subscriptions
  • Advertising campaign features
  • Conversion of trial subscriptions into normal subscriptions
  • various subscription products (online magazines, print magazines, etc.)
  • Combination subscriptions
  • automatic subscription renewal
  • Postage optimization
  • Labels and parcel labels with barcodes
  • Dispatch processing / outgoing goods
  • Shipping functions
  • Document templates for automatic correspondence generation
  • Customer complaint
  • Discount system
  • Invoicing, delivery note printing
  • Contract management
  • Subsequent deliveries
  • Scattered and bills of exchange
  • Supplier orders
  • Automated history creation per subscription contract
  • Returns management
  • Subscription durability statistics
  • Analysis of print runs
  • Analysis of territorial distribution
  • Turnover statistics
  • Termination rates
  • Cancellation rates
  • Recovery rates
  • Interfaces to financial accounting (e.g. DATEV, SAP, Lexware, KHK etc.)
  • Data import e.g. for the transfer of data from existing applications
  • Shipping connection, e.g. to DHL, UPS, DPD, GLS and Hermes
  • Extensive search functions
  • User and rights management
  • Multi-user, network-capable
  • Appointment management
  • Reminder function

Typical functions of software for web-based subscription management:

  • Registration and order form
  • Customer frontend and backend
  • password protection
  • Automatic verification of data (email verification, etc.)
  • Automatic entry in database
  • Unlock email
  • Administration tool
  • Forgot password function (subscriber can reset their password themselves)
  • Online subscription functions
  • Magazine archive or digital library on the web with full text search

Typical functions of software for subscription management for transport:

  • Monthly passes and annual passes
  • Mini subscriptions
  • Student administration
  • Create and manage ID cards
  • Function for customer cards
  • Billing interfaces
  • Scanner support for personalization of the tickets
  • Reprint of monthly tickets etc.
  • automatic archiving of all printouts
  • Mail merge and mail merge function
  • extensive and freely configurable evaluations
  • Cost unit management
  • Billing with cost units
  • 45A evaluations

Further specific criteria and questions for assessing subscription management:

  • Before making a software decision, do a thorough market research for potentially suitable solutions. Our tip: Use our free research service without any obligation. Questions are worked out, large parts of the tender are accepted, potential solutions are presented in a structured manner and communication with the providers is documented!
  • Is there a web interface for customers to order subscriptions and the option of a web interface for subscription management via the intranet?
  • Ask for a trial account if you are considering a SaaS subscription management solution. You can test the system immediately and see whether it meets your requirements (user interface, backend functions, etc.).
  • Ask if there is an automatic shipping stop in case a subscription has not been paid for.
  • Is it possible to store a subscription history so that, for example, a one-year subscription is automatically added after a trial subscription?
  • Clarify whether the software includes access management. This is necessary if not every user should have access to all data and settings, e.g. for data protection reasons. Ask whether it is possible to assign individual rights to each individual user or to user groups. Access management includes authentication and authorization.1
  • Check whether the software can also be operated by several users or workstations without any problems.
  • Automated functions for dunning.