Why is my Touch ID not working

If Touch ID isn't working on your iPhone or iPad

If you can't unlock your iOS device with Touch ID, can't enroll your fingerprints, or you're asked to enter your passcode, here's more information.

Where is the Touch ID sensor located?

The Touch ID sensor is located either in the home button or - on the iPad Air (4th generation) - in the upper button. If you follow the steps below, the on-screen instructions will tell you which key to use.

Proceed as described. Test Touch ID after each individual step:

  1. Make sure you have the latest version of iOS or iPadOS installed on your device.
  2. Make sure your fingers and the Touch ID sensor are clean and dry. * Use a clean, lint-free cloth to wipe dirt or debris from the Touch ID sensor.
  3. Your finger should completely cover the Touch ID sensor and touch the surrounding metal ring. While the Touch ID scan is in progress, keep your finger steady and don't type too fast.
  4. If you are using a protective cover or foil, make sure that the Touch ID sensor and the surrounding ring are not covered.
  5. Go to Settings> Touch ID & Passcode, then turn on Unlock iPhone or iTunes & App Store. At least one fingerprint must be registered.
  6. Try enrolling a different finger.

It still does not work?

If the above measures did not resolve the problem, or if you see an "Error - Touch ID configuration failed" message, you should take your device to an Apple Store, Apple Authorized Service Provider, or contact Apple Support. The same applies if either of the following two cases occurs when you go to "Settings"> "Touch ID & Code":

  • Touch ID cannot be activated.
  • Touch ID is grayed out or grayed out.

Situations where code entry is required

You may need to enter your passcode or Apple ID instead of Touch ID in the following situations:

  • You just restarted your device.
  • Your fingerprint was not recognized five times in a row.
  • You haven't unlocked your device in over 48 hours.
  • You just enrolled or deleted fingerprints.
  • You are trying to open "Touch ID & Passcode" from the "Settings" menu.
  • You used emergency SOS.

* Moisture, lotions, sweat, oil, cuts, or dry skin can affect fingerprint recognition. Certain activities can also intermittently affect fingerprint recognition. This includes exercising, showering, swimming, cooking, or any other situation or change that affects your fingerprint.

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