How can I reset an iPhone 5?

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If you have forgotten the lock code for your iPhone or iPad or the screen does not react to anything, a hard reset can help. With the help of a computer and a USB cable, you reset your device to the factory settings.

However, a hard reset means that all data on your device will be erased and cannot be recovered. If you still want to reset your device, just follow our step-by-step instructions.


1. Optional: Have your Apple ID and password ready

When it comes to resetting the device, it makes a difference whether or not you previously activated the "Find my iPhone" or "Find my iPad" setting.

You can find the function in the "Where is?" under .

If this setting was active before the incident, you will need your Apple ID, with which your device was last linked, and the corresponding password after the reset.

After the reset, your device will ask you for this access data. You can only use the iPhone or iPad again after you have entered this information. So have this data ready before starting the process.

If the setting was not active, you can set up the device after resetting as if you had just bought it. You do not need any further access data.

Restriction: You can only create five new Apple IDs with each iOS device. If you have already used all of these IDs, you cannot create a new ID after resetting, but have to use an existing one to set up.


2. Switch off the iPhone or iPad

Turn off your device by long pressing the power button.


3. Connect the device to the computer

Now you need a computer and a USB cable. For this step, the iTunes program must be installed on Windows PCs and older Macs (up to macOS Mojave 10.14). If you did not install the program, download it now.

With newer Macs (from macOS Catalina 10.15) you only need the Finder. (To find out which version of MacOS you have installed, move your mouse to the top of the screen. Click the little apple on the left, then click "About This Mac".)

While holding the Home button, connect your device to the computer using the USB cable. Pressing the home button prevents the mobile device from turning on. The iPhone or iPad never has to have been connected to the computer before.


4. Reset device

iTunes usually opens automatically on the computer. If not, open the program.

If you're using macOS Catalina 10.15, go to Finder. Once connected, your iPhone will appear in the device list on the left. Click the device name.

This guide was created using an older Mac computer and iTunes. The instructions look very similar in the Finder.

a window is opening. Choose .

5. Confirm the reset

The system asks you if you really want to reset the device. Confirm with

6. Wait for the loading process

Wait for the loading process. This may take several minutes.

7. Optional: Enter Apple ID and password

If you had previously activated, you will now be asked for your last Apple ID linked to the device and the associated password. Enter this - otherwise you will not continue.

8. Wait for a restart

Your device will restart. Wait for the process to finish.

9. Set up the device again

You can now set up the device again.

Note: We recommend that you always keep the "Find my iPhone / iPad" setting, which is activated at the factory, in order to lock the device to strangers. If a thief or finder is unable to use your device, the likelihood of getting it back to you increases.

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#Factory settings
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